Conditions
TERMS AND CONDITIONS AND CUSTOMER INFORMATION
A. General Terms and Conditions
§ 1 Scope, customers
I. These General Terms and Conditions apply to all business relationships between SHOEEZY GmbH and its customers in the version valid at the time the contract is concluded. They continue to contain important customer information required by law. Conflicting, deviating or supplementary general terms and conditions of the customer do not become part of the contract, even if they are known, unless the company has agreed to the conflicting, deviating or supplementary general terms and conditions of the customer in whole or with regard to individual regulations.
II. Customers of the company within the meaning of these General Terms and Conditions are both consumers and entrepreneurs.
Entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) are natural or legal persons or partnerships with legal capacity who, when concluding a legal transaction, act in the exercise of their commercial or independent professional activity.
Consumers within the meaning of Section 13 of the German Civil Code (BGB) are natural persons who conclude a legal transaction for a purpose that cannot predominantly be attributed to either their commercial or independent professional activity.
III. Customers in Germany and abroad are supplied.
§ 2 Offers and conclusion of contract via the company's website
I. All offers from the company are subject to change and non-binding. A contract between the company and the customer is only concluded when the company accepts an offer from a customer. In the event of typographical or arithmetic errors or errors on the website, the company reserves the right not to accept an order.
II. If a customer places an order on the company's website via the Internet, the company will immediately confirm receipt of the order. This confirmation of receipt of the order does not constitute acceptance of the offer, but only informs the customer that his order has been received by the company.
III. By sending an order to the company via the company's website, the customer is making an offer to conclude a purchase contract with the company. The acceptance of the offer and the conclusion of the contract with the company take place by expressly declaring acceptance by email or by sending the ordered goods to the customer.
The company is entitled to accept the contractual offer made with the order via the company's website within 5 days of receipt of this offer by the company by expressly declaring acceptance or by sending the ordered goods.
If the customer completes his order with the payment instruction via PayPal PLUS, credit card or instant bank transfer, the contract is concluded at the latest when the customer submits the payment instruction.
§ 3 Terms of payment and prices
I. Payment for the goods ordered by the customer is made at the customer's discretion in advance, via PayPal PLUS, by credit card or by instant bank transfer.
a) Payment in advance
The bank details will be sent to the customer after the contract is concluded.
b) Payment via PayPal PLUS
When paying using the PayPal PLUS payment service, the customer has the option of making a payment from his PayPal account, by direct debit from a German bank account or by credit card.
c) Payment by credit card
When paying by credit card, the customer has the option of making a payment by credit card.
d) Payment by instant transfer
When paying by instant transfer, anonline payment system from Sofort GmbH is used for cashless payment on the Internet.
II. The price stated when the goods are presented is the total price including any applicable sales tax (currently 19%) and other price components, but plus delivery and shipping costs.
§ 4 Shipping costs and import duties
I. In addition to the purchase price, the company charges the customer shipping costs. The amount of shipping costs can be found on the company's website. In addition, customers will be clearly informed of shipping costs on the order page before placing an order.
II. When delivering goods to countries outside of Europe, import duties may be incurred for the import of goods, which the customer must bear. The amount of import duties vary in different customs territories. The customer is responsible for the proper collection of all necessary customs duties and fees.
§ 5 Late payment
If the customer does not pay in response to a reminder from the company that occurs after the due date, he will be in default as a result of the reminder. During the default, the customer must pay interest on the monetary debt at a rate of 5% above the base interest rate.
§ 6 Delivery, shipping in several packages
I. Delivery is made to the delivery address specified by the customer when placing the order. If the customer/recipient specifies an alternative storage location to the shipping service provider, the transport risk for the package is transferred to the customer/recipient after delivery to the storage location.
II. If multiple items are ordered, the company is entitled to ship the goods to the customer in multiple packages, provided this is reasonable for the customer. The company will bear any additional shipping costs incurred as a result.
§ 7 Delivery times
The goods are usually dispatched two working days, but in individual cases no later than 4 working days after receipt of the customer's payment if payment is made in advance or after the payment process has been carried out at Payment via PayPal PLUS or if paying by instant bank transfer.
§ 8 Transfer of risk
I. If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods passes to the handover, or in the case of a mail order purchase, to the delivery of the goods to the freight forwarder, the freight carrier or the person or institution otherwise designated to carry out the shipment Buyer over.
II. If the customer is a consumer, the risk of accidental loss or accidental deterioration of the item sold, even in the case of a mail order purchase, only passes to the buyer when the item is handed over.
III. The handover is deemed to be the same if the buyer is in default of acceptance.
§ 9 Retention of title
I. The delivered goods remain the property of the company until full payment has been made.
II. The company reserves title to customers who are entrepreneurs until all claims to which we are entitled from the business relationship to the buyer for any legal reason have been fulfilled.
III. The customer is obliged to notify the company immediately of any seizure or other impairment of the reserved goods by third parties.
§ 10 Right of withdrawal, costs of return in the event of withdrawal
I. Consumers have the statutory right of withdrawal. The company informs customers, among other things, on its website about the existence or non-existence of a right of withdrawal as well as the conditions and details of its exercise, in particular the name and address of the person to whom the withdrawal must be declared and the legal consequences of the withdrawal. When ordering via the Internet, customers will also be provided with cancellation instructions in text form that meet the legal requirements in text form at the latest when the contract is concluded.
II. Consumers must return goods that, due to their nature, can normally be returned by post (including parcel services) to the company immediately and in any case no later than fourteen days from the day on which the consumer informs the company of the cancellation of this contract to return or hand over. The deadline is met if consumers send the goods before the fourteen day period has expired. Consumers bear the direct costs of returning the goods.
III. According to Section 312g Paragraph 2 No. 1 BGB, the right of withdrawal does not apply in particular to distance selling contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer are.
§ 11 Warranty and liability
The customer's warranty rights and the company's liability are based on the statutory provisions.
§ 12 Data protection
I. The company undertakes to treat customers' personal data confidentially. The collection, processing and use of personal data is carried out in accordance with legal regulations. Personal data will only be passed on to third parties as part of contract processing. The data received from the customer is collected, processed and used by the entrepreneur to execute the contract.
II. Customers can request their personal data stored by the entrepreneur at any time. Information can also be provided by email. Customers can contact the company at any time to request deletion of user information within the scope of legal provisions. Further information on data protection can be found in the separate data protection declaration.
§ 13 Final provisions, place of jurisdiction, severability clause
I. German law applies to the legal relationship between the customers and the company, excluding the UN Convention on Contracts for the International Sale of Goods. If provisions of the state in which a customer who is a consumer has his habitual residence provide for protection for consumers that does not exist under German law, these provisions apply to the legal relationships between this customer and the company.
II. If the customer is a merchant, the exclusive place of jurisdiction for all disputes arising from this contract is Düsseldorf. The same applies if the customer is an entrepreneur and does not have a general place of jurisdiction in Germany or if the customer's place of residence or habitual residence is not known at the time the action is filed.
III. The company is not obliged to participate in a dispute resolution procedure before a consumer arbitration board, nor does the company offer participation in such a procedure.
IV. Should individual provisions of these general terms and conditions be or become ineffective in whole or in part, this will not affect the validity of the remaining provisions.
V. Contracts can be concluded in German or English.
B. Customer information
1. Information about the statutory right of withdrawal for consumers
Right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must contact us (Shoeezy, Alte Gasse 55, 603111 Frankfurt am Main, Germany, shoeezyservice@googlemail.com, telephone: 0176-63284427) by means of a clear statement (e.g. a letter sent by post, fax or email). -Email) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
EXCEPTIONS
As a gesture of goodwill, we also offer the right of return for discounted items; customers receive a voucher worth the purchase price for returning discounted products.
Consequences of revocation
If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. For goods that, due to their nature, can normally be returned by post (including parcel services), we may refuse reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, depending on which is the earlier point in time.
You must return or hand over the goods immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract . The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
3. Information on the essential characteristics of the goods
The essential characteristics of the goods can be found in the respective product descriptions of the products listed.
4. Information on the conclusion of the contract
The contract is concluded if you place an order via our website in accordance with Section 2 of our General Terms and Conditions.
5. Payment and delivery information
Our payment and delivery conditions can be found under § 3, § 4, § 5 and § 6 of our general terms and conditions.
Our note on payment processing when paying by credit card.
6. Information about technical steps that lead to the conclusion of the contract
A purchase contract is concluded through offer and acceptance.
You can place an order on our website by placing a selected product in your shopping cart. To do this, you can click the “Add to cart” button on the product page. If you wish, you can then add additional products to your shopping cart in the same way.
After selecting the product or products, you can click on the “Shopping Cart” button. A new page will then open showing the previously selected contents of the shopping cart.
Directly from the shopping cart page, you have the option of using the “Continue” button to continue shopping without registering as a customer, to open a new personal customer account, or to log in via an existing customer account.
After entering the data required for the order or after displaying the existing customer data, you have the opportunity to specify the shipping details and payment method.
You can use another button to check the previous information about the item, address, shipping method and payment method again.
Then click on the “Buy” button, making an offer to purchase the item(s) you have selected.
Acceptance by us takes place in accordance with Section 2 of our General Terms and Conditions.
7. Information on storing the text of the contract
If you place an order via our website, we will save the contract text and, upon request, send it to you by email or post together with the general terms and conditions valid at the time the contract is concluded.
8. Information about the technical means to detect and eliminate input errors
Before you submit your order, you can continually correct your entries using the input devices you use (usually a keyboard and mouse). In addition, all entries are displayed again in an overview before the order is bindingly submitted and can also be corrected there using the input devices you use.
Before a binding order is placed, you always have the option of canceling an ordering process by closing your internet browser.
9. Information about the languages available for concluding the contract
German and English are available for the conclusion and processing of the contract as well as for customer service.
10. Information about the statutory liability law for goods and customer service
Customers have the statutory right to liability for defects for goods.
If you have any questions about our products, you can contact our customer service.
There are no costs for customer service beyond the usual connection fees.
You can reach us by phone on weekdays from 10:00 a.m. to 4:00 p.m.
11. Information on data protection
Our data protection practices are in accordance with the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). For detailed information, please see our separate data protection declaration.
12. Information about gift vouchers
SHOEEZY GmbH redemption conditions for vouchers/gift vouchers
These voucher redemption conditions apply to all vouchers purchased in our online shop at www.shoeezy.de or in one of our branches.
Redemption
* Vouchers can only be redeemed on www.shoeezy.de or in one of our stores.
* Vouchers can be redeemed via the regular online order form (shopping cart). In stores, the existence of the voucher must be communicated to the seller before the seller completes the checkout transaction. The seller can deduct the voucher value from your shopping cart using the voucher code in the checkout system.
* If the value of the voucher is not sufficient for your order, you can pay the difference using another payment method approved by SHOEEZY.
* Only one voucher can be redeemed for an order or purchase.
* The voucher is transferable. We can make payments with discharging effect to the respective holder who redeems the voucher. This does not apply if we have knowledge or grossly negligent ignorance of the lack of authorization, incapacity or lack of authorization to represent the respective owner.
General
* When redeeming the voucher, the general terms and conditions and data protection regulations of SHOEEZY GmbH apply, which can be found on the website www.shoeezy.com.
* Voucher orders can only be canceled by our customer service if the voucher has not yet been redeemed.
* SHOEEZY may provide the purchaser of vouchers with information about the status of the voucher redemption.
restrictions
* Vouchers cannot be paid out in cash, transferred for value, offset against outstanding claims or transferred to another customer account. A commercial resale of vouchers is also not permitted.
Liability and Risk of Loss
* SHOEEZY assumes no liability for typographical errors in the voucher recipient's email address. SHOEEZY also assumes no liability for loss, theft, misuse or delayed transmission (for example due to technical difficulties) of gift vouchers.
Fraud
* In the event of fraud, attempted deception or reasonable suspicion of other illegal activities in connection with a gift voucher purchase or voucher redemption, SHOEEZY is entitled to close the relevant customer accounts and/or request an alternative method of payment. There is no right to activation or payment of affected vouchers that were not purchased properly in our online shop or in one of our branches.
Do you have anymore questions? You can reach our customer service via shoeezyservice@gmail.com or via the telephone number provided on the website. Don't forget to have your voucher code or the corresponding order number to hand.